Privacy Policy

Last Updated: June 11, 2026

Welcome to AdjusterReply. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data: includes first name, last name, username or similar identifier.
  • Contact Data: includes email address and telephone numbers.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data: includes information about how you use our website, products and services.

2. Uploaded Documents and Claim Data

When you use the Service, you may upload documents such as claim files, correspondence, estimates, and policy documents ("Uploaded Content"). Uploaded Content may contain personal information about you or third parties, including policyholders. You are responsible for ensuring you have the right to upload such content.

Uploaded Content is stored securely, used solely to provide the Service to you, and is not sold or shared with third parties except as described in this policy. You may delete Uploaded Content at any time from your account. Uploaded Content associated with closed accounts is permanently deleted within 30 days of account closure.

3. AI Processing

The Service uses third-party artificial intelligence providers to analyze documents and generate draft content. Content you submit for processing is transmitted to these providers under agreements that prohibit the use of your data to train their models. AI-generated output is provided for your review and is not retained by our AI providers beyond the processing of your request.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

6. Data Retention

We retain personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Account data is deleted within 30 days of a verified deletion request.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

8. California Privacy Rights

If you are a California resident, you have the right to know what personal information we collect, request its deletion, correct inaccurate information, and opt out of any sale or sharing of personal information. We do not sell personal information. To exercise these rights, contact support@adjusterreply.com. We will not discriminate against you for exercising your privacy rights.

9. Cookies

We use essential cookies required to operate the Service (such as session authentication) and analytics cookies to understand usage. You can control cookies through your browser settings; disabling essential cookies may prevent the Service from functioning.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: support@adjusterreply.com.